URVI AURA

Terms & Conditions

Welcome to URVI AURA. By purchasing products or using our online services, you agree to the following Terms & Conditions.

1. About URVI AURA

URVI AURA offers handloom garments, sarees, clothing, accessories, and related products through its online and other sales channels.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, colours, sizes, prices, and other information.

However, colours may appear slightly different depending on the customer's device, screen settings, lighting, photography, and the natural characteristics of handloom fabrics.

Handloom products may naturally contain variations in weave, texture, colour, pattern, or minor irregularities. Such characteristics can be part of the uniqueness of handmade and handloom products.

3. Product Availability

Products are subject to availability.

URVI AURA may update product availability, descriptions, prices, or offers when necessary.

4. Pricing

Prices displayed or communicated by URVI AURA are subject to change.

The price applicable to a confirmed order will be the price communicated at the time the order is accepted, subject to correction of genuine errors.

5. Orders

An order is considered accepted after URVI AURA confirms the order.

We reserve the right to decline or cancel an order in circumstances including product unavailability, pricing or listing errors, suspected fraud, or inability to fulfil the order.

6. Payments

Customers must provide accurate payment and billing information.

Payments may be processed through third-party payment providers. Their terms and conditions may also apply.

7. Shipping

Shipping and delivery are governed by our Shipping Policy.

Delivery estimates are indicative and may be affected by circumstances beyond URVI AURA's reasonable control.

8. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

9. Order Cancellation

Order cancellation is governed by our Cancellation Policy.

10. Customer Responsibilities

Customers agree to:

• Provide accurate contact and delivery information.

• Use our website and services lawfully.

• Not misuse, copy, reproduce, or exploit our content without permission.

• Not engage in fraudulent or unauthorized transactions.

11. Intellectual Property

Unless otherwise stated, URVI AURA's brand name, logo, photographs, graphics, product descriptions, promotional material, and original content belong to URVI AURA or are used with appropriate authorization.

Such material may not be copied, reproduced, modified, or commercially used without permission.

12. External Platforms

URVI AURA may use third-party services such as WhatsApp, payment gateways, courier companies, social-media platforms, or other service providers.

Use of those services may also be subject to their respective terms and policies.

13. Limitation

URVI AURA will take reasonable care in providing products and services. Nothing in these Terms & Conditions excludes or restricts any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable law.

14. Privacy

Customer information is handled in accordance with our Privacy Policy.

15. Changes to These Terms

URVI AURA may update these Terms & Conditions from time to time. The latest version will be made available through our relevant business channels.

16. Governing Law

These Terms & Conditions shall be interpreted in accordance with the laws applicable in India.

Consumer rights and remedies available under applicable law remain unaffected.

17. Contact

For questions, orders, complaints, or support:

URVI AURA
Bhubaneswar, Odisha, India
Phone/WhatsApp: 8093590151