URVI AURA

Shipping Policy

At URVI AURA, we carefully pack every order to ensure your handloom garments, sarees, clothing, and accessories reach you safely and in excellent condition.

1. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Orders containing customized or specially prepared products may require additional processing time. Customers will be informed if additional time is required.

2. Delivery Time

Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery to remote areas may take additional time.

Please note that delivery timelines may be affected by weekends, public holidays, weather conditions, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be communicated or displayed before the order is confirmed.

From time to time, URVI AURA may offer free-shipping promotions subject to the terms of the particular offer.

4. Order Tracking

Where tracking is available, tracking details will be shared with the customer after dispatch.

Customers are requested to monitor the tracking status and remain available at the delivery address.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

URVI AURA will not be responsible for delays, failed delivery, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

6. Damaged Package

If your package appears damaged when delivered, please take photographs or a video of the package before opening it, wherever possible.

Please contact URVI AURA as soon as possible if the product inside is damaged or incorrect.

Such cases will be handled according to our Return & Refund Policy.

7. Delayed, Lost or Undelivered Orders

If your order is delayed, lost, or marked as delivered but has not been received, please contact us.

URVI AURA will coordinate with the relevant courier or delivery partner to investigate the issue and provide appropriate assistance.

8. International Shipping

International shipping may be available for selected destinations.

International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country. Unless otherwise stated, such charges are the responsibility of the customer.

9. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation provided by the courier or logistics partner.

If you believe an order has been incorrectly marked as delivered, please contact URVI AURA promptly.

10. Contact Us

For shipping-related questions or assistance, please contact:

URVI AURA
Bhubaneswar, Odisha, India
Phone / WhatsApp: 8093590151

We appreciate your trust in URVI AURA and look forward to bringing beautiful handloom products to you.