URVI AURA

Return & Refund Policy

At URVI AURA, we take pride in offering quality handloom garments and carefully selected products. We want every customer to have a pleasant shopping experience.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product if:

• The product is damaged, defective, or incorrect.

• The product received is significantly different from the product ordered.

• The wrong size/product has been sent by URVI AURA.

The product must be unused, unwashed, unaltered, and in its original condition, with tags and packaging intact.

2. Products Not Eligible for Return

Returns will generally not be accepted for:

• Products that have been used, washed, ironed, altered, or damaged after delivery.

• Products without original tags or packaging.

• Items damaged due to improper handling or storage by the customer.

• Customized or specially made products, unless the product is defective or incorrectly supplied.

Because handloom products may have natural variations in colour, texture, weave, and design, minor variations characteristic of handmade/handloom products will not normally be considered defects.

3. Damaged or Incorrect Products

Please contact URVI AURA as soon as possible, preferably within 48 hours of delivery, and provide clear photographs/videos of the product and packaging.

After verification, URVI AURA may arrange a replacement or provide an eligible refund.

4. Refund Policy

Once the returned product is received and inspected, we will inform the customer whether the refund has been approved.

Approved refunds will normally be processed to the original payment method or through another mutually agreed payment method.

The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.

5. Return Shipping

If the return is due to an error by URVI AURA, such as sending a wrong or defective product, URVI AURA will make reasonable arrangements for the return.

For other eligible returns, return shipping charges may be applicable as communicated to the customer before the return is processed.

6. Exchange

Where stock is available, URVI AURA may offer an exchange for an eligible product instead of a refund.

Exchange availability will depend on product availability, size, colour, and condition.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order and before the product is dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

8. Refund Exclusions

Shipping charges, payment-processing charges, or other non-refundable charges, if applicable, will be communicated clearly to the customer before processing the refund.

Nothing in this policy is intended to restrict any rights available to consumers under applicable law.

9. How to Request a Return or Refund

To request a return or refund, please contact:

URVI AURA
Phone/WhatsApp: 8093590151
Location: Bhubaneswar, Odisha, India

Please provide your order details, reason for return, and photographs/videos where applicable.

We will review your request and guide you through the return or refund process.

10. Policy Updates

URVI AURA may update this Return & Refund Policy when necessary to reflect changes in products, business practices, or applicable laws. The latest version will be made available through our business channels.